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FAQ

  • How do I change or cancel orders?
    If there is a discrepancy with your order, contact us within 24 hours and we will do our best to accommodate your request.
  • Do you ship internationally?
    Yes. Please keep in mind that international shipments may take up to 10 business days to receive and shipping prices vary.
  • What forms of payment can I use?
    All major credit cards are excepted: American Express, Visa, Discover and Mastercard. We also accept Paypal.
  • All sales are final. If there are any concerns with your product please contact customer service at customerservice@apcosmetics.com
    If there are any concerns with your product please contact customer service at customerservice@apcosmetics.com
  • When will I receive my items?
    Your product will arrive within 5-7 business days. Items are shipped USPS priority and we pack each item by hand so that every item is delivered in superb condition!
  • Still can't find the answer?
    Contact customer service at customerservice@apcosmetics.com.
  • My item arrived damaged, what should I do?
    If your merchandise is damaged, please keep all packaging and contact customer service immediately at customerservice@apcosmetics.com.
  • How do I edit or remove the “FAQ” title?
    You can edit the title from the Settings tab in the app. If you don’t want to display the title, simply disable the Title under “Info to Display”.
  • I received the wrong product, can I return it?
    If your order is not as expected, please send an email to customerservice@apcosmetics.com INCLUDING your order number and we will attempt to resolve the issue.
  • What is an FAQ section?
    An FAQ section can be used to quickly answer common questions about you or your business, such as “Where do you ship to?”, “What are your opening hours?” or “How can I book a service?” It’s a great way to help people navigate your site and can even boost your site’s SEO.
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